Learn Why Teams Choose Case IQ Over the Competition

Case IQ outperforms the competition with its end-to-end risk management platform that proactively detects, prevents, investigates, and remediates risks.

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What Makes Case IQ the Smarter Choice

Not all investigation and risk management solutions are created equal. Here is how Case IQ stacks up against other providers on the features, innovation and support that matter most to compliance and risk teams.

Product Offering

Case IQ
  • Streamlined, automated workflows: Easy-to-configure with highly automated workflows designed for all user levels - no IT or manual processes required.

  • Advanced AI-driven analytics: Robust AI insights that go beyond basic reporting, helping you proactively identify trends and make smarter decisions.
Competitors
  • Inconsistent feature tiers: Key functions like case configuration, reporting, automation, and integrations are often limited or gated at higher tiers.

  • Simple analytics: AI and analytics tend to be basic, narrowly focused, and lack predictive insights.

  • Manual workflows: Workflow set is often complex and manual.

Pricing and Licenses

Case IQ
  • Transparent pricing with no hidden fees: Essential features such as analytics, reporting, and custom branding come standard with our case management solution.
Competitors
  • Hidden costs: Core features like analytics, reporting, and custom branding often come with additional fees.

  • Rigid contracts: Customers are pushed to commit to multiple products upfront, even if not all are needed right away.

  • Limited entry-level plans: Basic tiers often lack essential capabilities, forcing upgrades and driving up total cost quickly.

Intake Capabilities

Case IQ
  • Customization included: Custom-branded and localized intake portals are standard offering for case management - no extra fees needed.

  • Built-in mobile support: Natively supports mobile intake, enabling employees to easily submit cases anytime, anywhere.

  • User-friendly for all employees: Self-service capabilities so employees can report issues directly and effortlessly - no bottlenecks from HR or admins.
Competitors
  • Extra fees for customization: Additional cost for custom-branded/localized intake portals.

  • Limited mobile support: Mobile intake isn’t natively supported, often requiring clients to build their own solutions.

  • Not employee-friendly: Platforms are typically admin- or HR-focused, lacking intuitive self-service for employees.

Case Management

Case IQ
  • Self-managed configurations: Adapt workflows and forms internally without waiting on vendor support, increasing your team’s flexibility.

  • Configurations without the cost: Branding, workflow configurability, and more come standard so you can make the platform your own.

  • Smart automation: Case priorities, statuses, and next steps are largely automated, helping to eliminate manual errors and maintain consistency.
Competitors
  • Manual setup required: Admins must define case priorities, statuses, and steps manually—creating room for errors and inconsistency.

  • Vendor-dependent configuration: Changes to forms, workflows, or system settings often require vendor support, slowing teams down.

  • Customization paywalled: Extra fees are common for branded intake forms, workflow tweaks, and other customizations.
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Analytics and Reporting

Case IQ
  • Advanced AI capabilities: Deep context awareness and predictive analytics deliver actionable insights beyond simple queries.

  • Unified reporting: Consistent, easy-to-use reporting experience without confusing interfaces or extra add-on costs.

  • Rich visualizations: Dashboards include advanced features like real-time insights, anomaly detection, and interactive data exploration to uncover trends quickly.
Competitors
  • Limited AI capabilities: Natural language queries are basic, with minimal context awareness or predictive power.

  • Fragmented reporting: Reporting tools are inconsistent, often confusing users and requiring paid add-ons.

  • Basic visualizations: Simple features like filtering exist, but advanced tools like predictive insights or anomaly detection are lacking.

Integrations

Case IQ
  • Robust developer resources: Comprehensive public developer portal with detailed API documentation supports custom integrations.

  • Bidirectional integrations: Supports real-time, two-way data syncing, ensuring up-to-date information and enhanced functionality.
Competitors
  • Poor developer support: Lack of public developer portals and clear API docs makes custom integration difficult.

  • One-way integrations: Some only offer read-only (pull) data access, limiting real-time syncing and functionality.

Security

Case IQ
  • Comprehensive SSO support: Enterprise-grade compliance with year-round SOC 2 Type II audits, GovRAMP certification, and more.

  • Multi-factor authentication (MFA) by default: No add-ons needed, so teams benefits from strong, consistent security and reduced risk right from day one.
Competitors
  • Limited SSO support: Some vendors lack full SSO functionality, requiring manual setup and impacting user experience.

  • Complex cloud dependencies: Relying on multiple cloud providers adds security review steps and increases compliance complexity.

Support, Training and Onboarding

Case IQ
  • Efficient deployment: Implementations for small business segments completed in as little as 8–12 weeks, so you start seeing results sooner.

  • Award-winning support and training: Highly praised and recognized by leading industry review platforms, ensuring you receive top-tier service every step of the way.
Competitors
  • Long implementation times: Standard setups often take 12–16 weeks, delaying time-to-value for customers.
Smarter Risk Management

See Why Industry Leaders Choose Case IQ

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