Employee Relations Case Management Software by Case IQ

A secure system for managing employee relations cases consistently, fairly, and efficiently.

Centralized employee relations case management: Manage employee complaints and ER investigations in one secure, purpose-built employee relations case management system.

Standardized, compliant ER workflows: Automate case routing, task reminders, and approvals to ensure consistent employee relations processes across teams, managers, and locations.

Defensible reporting and ER insights: Track employee relations outcomes with dashboards, complete audit trails, and exportable reports for HR, legal, and leadership.

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5M+

cases logged

400K+

users worldwide

28M+

High-risk Transactions Scored

4.5/5

G2 Rating

Case IQ give employees a variety of ways to safely report issues. They also help you see trending problems so you can make changes before a situation gets out of hand.

Sharlyn Lauby

The HR Bartender

The personnel are always accommodating, informative, and a pleasure to deal with. I truly could not do my job as effectively or efficiently without the incredible support of [Case IQ].

Peter B

Senior Consumer Service Officer

This software has improved our customer relationships. Our customers appreciate our ability to keep them abreast of how our investigations and resolutions are proceeding.

Steven M.

Quality Coordinator

Everything You Need to
Manage ER Cases End to End

Powerful automation. Total flexibility. From intake to insights — all in one intelligent platform.

Smart Case Intake

Secure reporting from anywhere, any device

Make reporting simple and accessible with multiple intake channels. Anonymous or identified options give reporters confidence and flexibility.

Web portals, email, or phone hotlines

Configurable intake forms with custom fields

External portals for no-login reporting

Automated Workflows

Stay consistent and compliant — every time

Automate case routing, deadlines, and notifications so investigators focus on resolution, not admin work. Complete audit trails included.

Auto-route cases to the right people

Smart escalations and reminders

Role-based permissions and access control

Centralized Case Files

One digital record from start to finish

No more scattered files. Everything — notes, attachments, emails, tasks — lives in one secure place with restricted access controls.

Single source of truth for all case data

Link cases to people, locations and departments

Built-in task management and tracking

Smart Analytics

See patterns before they become problems

Transform data into prevention. Automated trend detection and real-time dashboards help you identify risks early and improve continuously.

Automated trend detection and alerts

Real-time metrics and visualizations

Export reports for executives or regulators

Total Flexibility

Configure in minutes — no coding required

Every organization investigates differently. Configure workflows, forms, and fields without IT support. Update as your policies evolve.

Drag-and-drop workflow builder

Custom forms for any case type

Dynamic fields that appear when relevant

icon purple scalability

Enterprise Ready

From 10 to 10,000 cases — effortlessly

Scale without limits. Integrates with HR, compliance, and hotline systems. Works across multiple departments and regions with localized settings.

Seamless HRIS and ERP integrations

SSO and enterprise-grade security

Scalable across departments & regions

Built for Modern Employee Relations Teams

See Employee Relations Case Management in Action

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