Hotline Caller Experience Product Sheet

Having a reporting mechanism or hotline in place is a good first step, but if it's tricky to use, reporters might not come forward. You need a whistleblower hotline that is easy to use, easy to find, and offers multiple reporting options so employees can choose their preferred method (e.g. phone, email, webform, etc.).

Hotline Caller Experience

An effective hotline experience supports is employee-focused and builds trust. With direct dialling, service for over 150 languages, and trained specialists who are measured by the quality, not speed, of their calls, employees will feel supported from the beginning to the end of the reporting process. This product sheet explains the Helpline experience, step by step.