Track, manage and resolve customer complaints with Case IQ case management software.
Good Customer Service is Essential
CUSTOMERS WILL LEAVE AFTER ONE BAD EXPERIENCE
A study by PwC found that 32% of customers will stop doing business with a brand they love after just one bad experience.
CUSTOMERS EXPECT RESPONSE WITHIN 24 HOURS
72% of customers expect a response within 24 hours (Source: Dimensional Research). This suggests that companies may need to invest in tools and processes to ensure timely response and resolution of customer complaints.
LOST DUE TO POOR SERVICE
According to a survey by NewVoiceMedia, U.S. companies lose an estimated $75 billion revenue per year due to poor customer service.
Modern consumers don’t just expect to be treated well by brands – they demand it. Case IQ gives you today’s most effective tools for improving customer satisfaction. One key? Quick, efficient investigations.