Case IQ’s case management software and omnichannel intake are must-have solutions for the effective tracking, triage, and compliant handling of customer complaints.
You’ll get better insight into your organization’s public perception with higher quality information from customers via our varied and confidential intake channels. Then, analyze recurring complaint trends with built-in analytics to proactively identify areas of concern or possible risk, and secure sensitive data from improper access or exposure—all to protect your customers, employees, and organization from the potential costly consequences of poor customer service experiences and mishandled complaints.
Resolve complaints quickly
By responding swiftly and prioritizing cases for follow-up, your customers know that you’re there and that you really care.
Safeguard customer data
Keeping sensitive information private protects your customers and reduces your risk of non-compliance. Case IQ’s secure, password-protected platform is far safer than storing data in spreadsheets or on paper.
Find and stop recurring problems
By analyzing complaint data to proactively identify underlying issues, we help you fix problems before they escalate.
