Solutions for Financial Services to Stay Ahead of Risk, Compliance, & Investigations

Case IQ supports ethics and compliance investigations, HR and employee relations cases, fraud and SIU investigations, and customer complaint intake, for banks, credit unions, insurers, and financial regulators. Workflows can be configured separately by case type and sensitivity.

Yes. Case IQ captures customer complaints through multiple channels — web form, hotline, email — routes them to the right team, tracks resolution timelines, and documents every step for audit. Financial institutions use it to address complaints consistently and produce reports for regulators and audit committees.

Case IQ's whistleblower hotline gives employees a confidential way to report concerns 24 hours a day, in multiple languages, through web, phone, or email. Investigators can ask follow-up questions without revealing reporter identity through a two-way channel that builds trust and improves report quality over time.

Yes. Case IQ ensures every case gets a consistent record, a clear owner, and complete documentation that holds up to any audit or regulatory review, unlike other methods, where documentation can get lost.

Case IQ centralizes fraud and SIU investigations from intake to closure, tracks outcomes per case, and surfaces fraud trends over time. Teams can identify patterns by issue type, geography, or department that manual tracking misses.

Case IQ is SOC 2 Type II certified and includes role-based access controls, comprehensive audit logging, and configurable permissions. Data is securely hosted with access restricted to authorized users only. Case IQ is used by banks, credit unions, insurers, and financial regulators across North America.

Case IQ integrates with HR systems including Workday, SAP, and Oracle, and connects to internal detection systems, call center platforms, and other tools. This reduces duplicate data entry and improves the completeness of every investigation record.

Case IQ generates trend reports, case status summaries, and investigation outcome reports that can be filtered and exported for examiners, audit committees, and boards. Institutions use it to produce documentation for regulatory inquiries and demonstrate that every complaint and case was handled according to policy.

Yes. Case IQ is used by community banks, credit unions, and regional financial institutions that need complaint, ethics, HR, and fraud investigation workflows without large IT teams or complex implementations. Case IQ configures to the workflows you already have, at the scale you need.

Yes. Insurers use Case IQ for SIU investigations, fraud case tracking, claims-related misconduct, and customer complaints.