This Privacy Policy covers Customer Expressions® (collectively “we”, “us”, and “our”) treatment and processing of personally identifiable information that Customer Expressions® collects when you are on the Customer Expressions® site. The policy will explain:
- What personally identifiable information is collected from you.
- How Customer Expressions® uses the personally identifiable information that has been collected; and with whom this information may be shared.
- The kind of security precautions that are in place to protect the loss, misuse, or alteration of your information.
- How you can access and delete personal information.
- To whom questions regarding this disclosure statement should be directed.
INFORMATION COLLECTION AND USE
Customer Expressions® records personal information when you create or access an account with us and when you contact us or we contact you. We collect transaction information during this process. “Personal information” and “personally identifiable information” refers to any information relating to a living, identifiable person, encompassing any data relating to that person or if put together could identify the person.
The types of data we collect includes:
- Personal details, including your postal and billing addresses, email addresses, phone numbers, date of birth, and title, unless data is submitted anonymously.
- Account login details.
- Information about your online browsing behaviour.
- Information about any devices you have used to access our Services, including the make, model, and operating system, Internet Protocol (IP) address (a number automatically assigned to your computer when you use the Internet), browser type, and mobile device identifiers.
- Personal data you provide about yourself when you contact us, unless data is submitted anonymously.
- Any communications we have with you or you with us, unless data is submitted anonymously.
Customer Expressions® uses this information:
- To make our services available to you.
- Manage and improve our day-to-day operations.
- Manage the accounts you hold with us.
- Personalize your experience.
- Connect and interact with us.
INFORMATION SHARING AND DISCLOSURE
Customer Expressions® will not provide your personally identifiable information to anyone unless:
- We have your consent to share the information.
- We need to share your information to provide the product or service you have requested.
- We need to ensure that no other personal identifiable information is available by instead sharing information on the technologies used and IP address if you have submitted data anonymously.
- We need to send the information to carefully selected service providers who work and carry out functions on behalf of Customer Expressions® to provide a product or service to you. Unless stated otherwise, these companies do not have any right to use the personally identifiable information we provide to them beyond what is necessary to assist us. These include, for example, service providers that help us with technology services, storing and combining data, and telephone or online web customer support.
- We respond to subpoenas, court orders, or legal process.
- We share your information with any entity we sell or transfer (or enter into negotiations to sell or transfer) any of our businesses or any of our rights or obligations under any agreement we may have with you. If the transfer or sale goes ahead, the organisation receiving your personal data is limited to use your personal data in the same way as us.
- If you require service or information in a language other than English or French, the personal data that we collect may also be transferred to and processed by companies operating outside Canada who work for us or for one of our service providers. We have in place appropriate protection to make sure your personal data remains secure and is treated in line with this policy.
SECURITY
Customer Expressions® websites have security measures in place to protect the loss, misuse, and alteration of the information under our control. We maintain a secure site through server and database security. Although any site on the web may be subject to attack, we maintain that our site is secure to the current level of protection available through our server and software vendors.
- All data is backed up regularly and available at any time to the customer.
- We use computer safeguards such as firewalls and data encryption and we enforce physical access controls to our buildings and files to keep this data safe.
- All Customer Expressions® files are password-protected for your privacy and security.
- In certain areas, Customer Expressions® uses industry-standard SSL-encryption to protect data transmissions.
DELETE YOUR PERSONAL INFORMATION
You may request a record of and/or deletion of all personally identifiable information in Customer Expressions® files by contacting us at privacy@caseiq.com.
CONSENT
By accessing or using our site in any manner, you consent to our privacy policy.
QUESTIONS OR SUGGESTIONS
If you have any questions about this privacy statement, the practices of this site, or your dealings with us, you can contact Customer Expressions® Corporation via email at privacy@caseiq.com or by post to:
ATT: Data Privacy OfficerCustomer Expressions Corp.300 March Rd, Unit 501Kanata, Ontario K2K 2E2Canada
CHANGES TO THIS PRIVACY POLICY
Customer Expressions® may amend this policy from time to time. If we make any substantial changes in the way we use your personal information we will notify you by posting a prominent announcement on our pages.
