How do your investigation processes compare?
Workplace investigations are evolving rapidly, driven by advances in technology, increasing compliance expectations, and growing employee trust in reporting systems. Case IQ’s 2025 Investigative Case Management Benchmark Report, developed in partnership with Dr. René Arseneault of the University of Laval, delivers a comprehensive analysis of how leading organizations manage, investigate, and resolve cases today.
Drawing on data from over 500 HR, ethics, compliance, and fraud professionals across North America, this invaluable report provides actionable insights into balancing efficiency, fairness, and accountability while preparing for an AI-driven future.
What You’ll Learn
The 2025 report highlights key trends shaping investigations across five essential areas:
- Intake Methods and Effectiveness
- Email (79%) and web portals (61%) remain the top reporting channels, but digital adoption is accelerating.
- 30% of organizations plan to add chatbots, and 26% are investing in mobile apps.
- Despite progress, 70% still report incomplete submissions, showing a critical area for improvement.
- Case Volume and Reporting
- Over 70% of organizations handled fewer than 100 cases in 2025, reflecting a balanced investigative landscape.
- 65% investigate at least half of all reported cases, with most reports being non-anonymous, indicating growing employee trust.
- Managing Investigations
- A hybrid investigative model is now standard: 42% combine dedicated investigators with cross-team support.
- Top challenges include evidence gathering (40%) and resource allocation (20%), even as more teams invest in regular investigator training.
- Investigative Outcomes
- Organizations favor corrective and educational actions: training (49%), disciplinary action (52%), and warnings (28%) lead the way.
- Severe measures like termination or legal action remain rare, used in fewer than 20% of substantiated cases.
- AI Adoption
- Only 28% currently use AI in investigations, but 43% plan to adopt it within six months.
- Most see the greatest potential in case management systems and analytics—and 58% have updated AI policies to ensure ethical and compliant use.
Why It Matters
This investigative case management benchmark report empowers compliance programs to:
- Evaluate performance against industry standards and peer organizations
- Identify areas for improvement and enhance investigative quality
- Modernize case management through data-driven decision-making
- Build confidence and readiness for emerging technologies like AI
Whether you oversee HR, ethics, or compliance functions, these valuable insights will help your team operate with greater consistency, transparency, and strategic impact.
About the Research
The study was conducted among professionals from diverse industries—including government, finance, education, and technology—with roles responsible for case reporting, investigation, or management in organizations with 100+ employees across the U.S. and Canada. Methodology and analysis were independently validated to ensure balanced, unbiased findings.
About the Researcher
Dr. Rene Arseneault is an assistant professor of human resources at the University of Laval. His research focuses include recruitment and selection, personality, job design, and cross-cultural differences in the workplace. He has published over a dozen academic peer-reviewed articles and presented his work at top-tier conferences around the world.
Download the Full Report
Discover how your investigation processes measure up and where you can improve. Fill out the form to download the report now.
