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Your company may receive complaints from employees about other employees, from customers about your service and products, from activists about community involvement or from shareholders about your company's image. When you receive a complaint, no matter what it's about or who it's coming from, there are some universal best practices to follow. In fact, following these best practices can increase customer loyalty and cut the cost of resolving complaints in half.
Download this cheat sheet to learn the steps to follow for successful complaint handling.
