Solutions to Identify, Investigate and Prevent Ethics & Compliance Risk in Government

Government case management software helps public sector agencies document, route, and manage reports and investigations in a consistent way. Case IQ is used by state agencies, municipalities, inspectors general, and school districts that need structured investigation workflows, role-based access controls, and reporting.

Case IQ helps government agencies manage fraud, waste, and abuse by centralizing intake, investigation, and documentation in one place. Anonymous reporting channels accept tips from employees and citizens, and every case is tracked from intake to final outcome with audit-ready records. Structured case management helps agencies investigate and close cases faster than email or spreadsheet-based processes.

Case IQ’s whistleblower hotline supports anonymous reporting for public sector employees and citizens through confidential intake channels — available 24 hours a day, in multiple languages. Investigators can ask follow-up questions while keeping the reporter anonymous through a two-way messaging portal. Confidential reporting channels help agencies surface concerns before they escalate and demonstrate a commitment to public accountability.

Case IQ helps agencies document citizen complaint intake with configurable forms, routing rules, and consistent response workflows — so every public complaint is assigned, tracked, and documented. Agencies use it to route complaints to the right department, set response timelines, and generate reports on how cases were handled. Every record is audit-ready and accessible to authorized staff, supporting public accountability and oversight requirements.

Case IQ supports OIG and oversight investigations with configurable access controls, multi-investigator workflows, and exportable findings for legal review. Teams can restrict case visibility by role, assign work across investigators, and track every action in a complete audit log. Oversight bodies use it to manage complex, sensitive cases that need structured documentation, controlled access, and defensible records.

Case IQ helps government HR teams manage workplace investigations — harassment, discrimination, retaliation, and conduct complaints — with role-based access, consistent workflows, and a full audit trail. Each case is documented from intake to resolution, and teams across agencies or departments can manage their caseloads within one shared system. Case linking helps investigators spot patterns across reports.

Case IQ is SOC 2 Type II certified and includes role-based access controls, field-level permissions, and full audit logging — so sensitive case data is accessible only to authorized staff. Access can be configured to comply with departmental security and confidentiality requirements. Case IQ is used by government agencies, school districts, and oversight offices across North America that require secure, controlled case environments.

Yes — Case IQ supports multi-department deployments where each team manages its own caseload with separate workflows, access controls, and reporting. Public sector organizations can start with one department or office and expand to others without re-implementing. Role-based permissions ensure each team sees only the cases relevant to their mandate, while central reporting gives leadership a view across all departments.

Case IQ generates trend reports, case summaries, and outcome records that leadership, auditors, and oversight bodies can access on demand. Government agencies use it to demonstrate that every case was handled according to policy — with documentation ready for leadership reviews, audit inquiries, or public accountability requirements. Reports filter by case type, department, or date range and export in full for any review.

Implementation timelines vary by agency size and scope. Case IQ can be configured to your existing workflows and needs without requiring a dedicated IT team or custom development. Case IQ provides implementation support and training throughout onboarding.