Capture, Investigate, and Remediate Workplace Harassment and Discrimination Incidents with Confidence

Workplace investigation software helps HR and compliance teams manage harassment, discrimination, and misconduct cases from initial report through final documentation.

Case IQ manages workplace harassment investigations through structured case workflows, built-in task checklists, centralized evidence storage, and a complete audit trail from first report to final decision. Anonymous reporting via the Whistleblower Hotline creates the case automatically; investigators then work the case inside Case IQ's Case Management — consistently, regardless of who is investigating or where.

Case IQ's Whistleblower Hotline gives employees a confidential way to report harassment or discrimination without fear of retaliation. The hotline operates 24/7 in 100+ languages across multiple channels — phone, web portal, and email — and includes a two-way anonymous communication portal so investigators can follow up without revealing the reporter's identity at any point in the process.

Employees often do not report workplace harassment because they fear retaliation, doubt action will be taken, or want to avoid being identified.

A legally defensible harassment investigation is documented, consistent, and completed promptly. It requires a complete audit trail of every action taken, secure storage of evidence and interview records, role-based access controls, and investigation steps applied the same way regardless of who is conducting the investigation. Case IQ's Case Management captures all of this automatically from the moment a report comes in — giving organizations a complete record they can stand behind.

Case IQ's cross-case analytics link related incidents across departments, locations, and time periods, making it possible to identify individuals named in multiple complaints or patterns that emerge in specific teams or locations. Clairia AI — Case IQ's built-in AI assistant — surfaces case connections and documentation gaps that investigators might otherwise miss when reviewing a single complaint in isolation.

Clairia AI, Case IQ's built-in AI assistant, helps investigators work faster by drafting interview questions, extracting timelines from documents, surfacing documentation gaps, and generating case summaries. Clairia is an assistant — it equips investigators to make better decisions, not replace their judgment. All investigation data is processed through Microsoft Azure OpenAI and is never used to train AI models. Case IQ is SOC 2 Type II certified and GDPR compliant.

Yes. Case IQ is used by HR, compliance, legal, and fraud teams — often at the same organization — to manage different case types in Case IQ. HR uses Case IQ for harassment, discrimination, and employee relations; compliance uses it for ethics and code of conduct cases; and legal can track cases that escalate to litigation. Cross-case linking means patterns across departments and functions are easier to detect.

Organizations offering 4–5 intake channels see 52% more reports than those offering 2–3, according to a Case IQ benchmark study of 400+ North American compliance professionals. More reporting channels reduce the friction between an incident occurring and a report being made — particularly for employees who are not comfortable with a single channel or who need to report in a language other than English.

Case IQ supports the documentation, audit trail, and process consistency that EEOC guidance expects from organizations conducting internal harassment investigations. It is not a substitute for legal counsel, and organizations should work with legal advisors to ensure their procedures meet applicable federal, state, and local requirements. Case IQ provides the infrastructure — structured workflows, complete documentation, secure case records — that makes those procedures easier to execute and demonstrate.