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4.5 avg rating on

Centralised HR Case Management

HR case management software built to support the employee issues you handle every day

  • Employee complaints, grievances, and misconduct are managed in one secure, consistent system
  • Ongoing employee relations matters remain confidential, documented, and audit-ready
  • Harassment, discrimination, and HR escalations are tracked through to resolution with a full case history
  • Clear reporting and visibility help HR leaders identify trends, risk areas, and resolution timelines
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5M+
cases logged
400K+
users worldwide
28M+
High-risk Transactions Scored
4.5/5
G2 Rating
Case IQ give employees a variety of ways to safely report issues. They also help you see trending problems so you can make changes before a situation gets out of hand.
Sharlyn Lauby
The HR Bartender
The personnel are always accommodating, informative, and a pleasure to deal with. I truly could not do my job as effectively or efficiently without the incredible support of [Case IQ].
Peter B
Senior Consumer Service Officer
This software has improved our customer relationships. Our customers appreciate our ability to keep them abreast of how our investigations and resolutions are proceeding.
Steven M.
Quality Coordinator

Everything You Need to Manage HR Cases End to End

Handle every employee issue with a purpose-built case management platform.
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Smart Case Intake
Secure reporting from anywhere, any device

Make reporting simple and accessible with multiple intake channels. Anonymous or identified options give reporters confidence and flexibility.

  • Web portals, email, or phone hotlines
  • Configurable intake forms with custom fields
  • External portals for no-login reporting
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Automated Workflows
Stay consistent and compliant — every time

Automate case routing, deadlines, and notifications so investigators focus on resolution, not administrative work. Complete audit trails included.

  • Auto-route cases to the right people
  • Smart escalations and reminders
  • Role-based permissions and access control
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Centralised Case Files
One digital record from start to finish

No more scattered files. Everything — notes, attachments, emails, tasks — lives in one secure place with restricted access controls.

  • Single source of truth for all case data
  • Link cases to people, locations and departments
  • Built-in task management and tracking
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Smart Analytics
See patterns before they become problems

Transform data into prevention. Automated trend detection and real-time dashboards help you identify risks early and improve continuously.

  • Automated trend detection and alerts
  • Real-time metrics and visualizations
  • Export reports for executives or regulators
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Total Flexibility
Configure in minutes — no coding required

Every organization investigates differently. Configure workflows, forms, and fields without IT support. Update as your policies evolve.

  • Drag-and-drop workflow builder
  • Custom forms for any case type
  • Dynamic fields that appear when relevant
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Enterprise Ready
From 10 to 10,000 cases — effortlessly

Scale without limits. Integrates with HR, compliance, and hotline systems. Works across multiple departments and regions with localised settings.

  • Seamless HRIS and ERP integrations
  • SSO and enterprise-grade security
  • Scalable across departments & regions

One Platform for Investigations and HR Case Management

One intelligent platform for every case — from ethics to HR.