Download the guide to learn how to
Handle Customer Complaints Effectively
IMPROVE YOUR COMPLAINT-HANDLING PROCESS WITH PROVEN BEST PRACTICES
Most companies strive to exceed the expectations of their customers but only the best companies succeed. They do so by:
- Empowering frontline employees to resolve complaints on the first contact
- Entering complaint data in fully automated, integrated information systems
- Analyzing data and using it to fix the root causes of dissatisfaction
This best practices guide offers tips, tricks and strategies for each step of the complaint-handling process plus a printable checklist for implementing these best practices.
HANDLING CUSTOMER COMPLAINTS (A BEST PRACTICES GUIDE) CONTENTS:
- Leadership Strategies
- Information & Analysis
- Planning
- HR Development & Management
- Complaint Process Management
- Business Results
- Social Media & Online Complaints
- Checklist for Implementing Best Practices
- Complaint Management System Checklist
Download Guide
