How to Deal with Facebook Fits and Twitter Tirades

When an employee posts something damaging on a social media site, address the underlying issue before taking action.

Posted by on

It's difficult for an employer to keep an open mind when a staff member complains publicly about the workplace. It's easy to categorize this as workplace misconduct and discipline the employee for disparaging the company name. But employers who jump too quickly to employment action may end up with a lawsuit on top of the reputational damage already suffered. Legalities aside, all employee complaints should be investigated immediately as a matter of policy. But taking disciplinary measures without addressing the issues and understanding the laws can get an employer into trouble.