How a UN OIG Modernized Its Case Management with Case IQ

Within a specialized UN agency based in Rome, the Office of the Inspector General (OIG) serves as an independent oversight body. The OIG’s dual mandate includes financial audits and administrative investigations. Its primary objectives are to ensure that agency’s resources are used as intended, protected from fraud, and aligned with its mission. The OIG’s Investigation Branch plays a critical role in safeguarding organizational integrity.

As the OIG’s scope and responsibilities grew, so did its challenges. What began as a modest investigative function with a manageable caseload evolved into a robust operation tackling increasingly complex issues.

There were a number of challenges that emerged early on as the investigation team got going. First and foremost, the team faced an exponential growth in caseload. Another challenge that the investigation team faced early on related to the rising complexity of the cases that staff reported. The last challenge that emerged centred around reporting and analytics. The team recognized that a modern case management system was essential to stay ahead of these growing demands.

In this video, viewers will learn how the OIG addressed these challenges using Case IQ's modern case management software and the positive outcomes they've experienced since making the switch.