Case Management Benchmarking Study: Insights on Security Investigations

Case IQ recently conducted a benchmarking study to find out how we can improve case management efficiency and effectiveness and advance case management practices for our customers, and to provide benchmark metrics around investigation details such as case volumes, intake channels used, anonymity and substantiation rates, case outcomes, security investigation processes and resourcing, and the use of AI in security investigations.

In this webinar, Jolie Ricco, Product Operations Lead for Case IQ and Josh Stroud, Security Operations Manager for the North Carolina Education Lottery discuss the potential implications of these findings for case management processes, highlight the value of case management software in addressing each one, and explain how these insights can help shape organizational strategies.

This webinar includes:

• Context and methodology of the benchmarking study
• Security investigation findings
• Implications of these findings